Making life easier for the motorist
An Autoglass case study

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Page 3: Delivering the vision

Autoglass 5 Image 2In addition to all elements of the circle of success being measurable, Autoglass has pioneered a number of initiatives to deliver this vision. Autoglass was:-

  • the first to train fitters to the highest NVQ standards - 80 per cent of all Automotive Glazing NVQs awarded have been earned by Autoglass employees
  • the first to specialise in vacuum filling windscreen repairs, which is 70% cheaper than full windscreen replacement. In 1999, Autoglass will save its customers over £12 million due to this commitment to repair rather than replace a windscreen whenever possible
  • the first to offer motorists glass repair and replacement via the Internet.

Autoglass is the only company in the market to:-

  • offer 24 hour emergency roadside assistance, guaranteed to reach motorists anywhere on the UK mainland and in Northern Ireland within 90 minutes
  • supply 95 per cent of windscreens and body glass from stock first time. Autoglass recently increased its stock holding by £2 million to reduce the possibility of being out of stock
  • operate throughout Europe with around 500 branches
  • be recommended and used by both the AA and RAC.

Autoglass now has the most sophisticated call handling facility in the industry, with 24-hour cover. All operators receive comprehensive training in customer service. It has a nationwide IT stock control system, monitoring stock in ‘real time’.

Autoglass | Making life easier for the motorist