Workforce planning at British Gas
A British Gas case study

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Page 7: Conclusion

Recruitment and selection at British Gas is driven by the need to maintain the competitive position of the company within the energy market. Domestic gas customers demand the very highest standards of service. They can be assured that British Gas engineers have high-level skills and expertise through its careful specification of entry qualifications followed by top quality training.

British Gas also assesses the personal attributes of staff through role play and questionnaires as these influence customers' perceptions of the service and the company.

Great care is taken in determining the organisation's future staffing needs. This drives the recruitment and selection process to ensure British Gas is seen as offering dynamic and exciting career paths for people of all backgrounds.

By developing and nurturing its people, British Gas ensures that new recruits have the right qualities to help the business to compete.

British Gas | Workforce planning at British Gas