Standardization and quality management
A BSI case study

Page 0: Introduction

Imagine a world in which consumers cannot tell how reliable a product or service is and have no knowledge about the suitability of things they buy and use. It would be dangerous and chaotic. The creation of standards with which products and services comply helps eliminate such chaos and enhances consumer welfare, satisfaction and safety. In the UK, the creation of standards is the...
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Page 1: Standardization and quality

Standardization is vital in creating and sustaining quality. Quality is the extent to which a user's needs and expectations are met. To protect consumers, establishing 'fitness for purpose' is crucial for many products e.g. a medical dressing, a car tyre. A level of quality is achieved by an organization's compliance with an acceptable standard for the product, and also compliance with...
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Page 2: Standards

We live in a global market place in which common standards are becoming increasingly vital e.g. fire safety standards for new buildings, and limits on pollutants in the interests of environmental protection and public health. From a UK perspective, membership of the EU is important too, as are our trading links worldwide. As a result, stakeholders in the UK are interested not only in British...
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Page 3: Benefits to stakeholders

Standards relate both to products (how particular products function or interact, e.g. electrical plugs, or how services are delivered e.g. crowd control) and to management systems (e.g. how environmental protection systems will be overseen and managed). Everyone benefits from standard setting and their benefits are inter-related. Businesses are key beneficiaries, because standards create...
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Page 4: Standardization of quality management in the supply chain

In the developed countries of the modern world the emphasis is on some form of quality management. The implementation of business excellence models, total quality management or ISO 9001 quality management systems is almost taken for granted and has long since improved on the original idea of quality control, which involved inspectors checking finished goods and rejecting those that did not meet...
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Page 5: Standardization and safety

Consumer safety features strongly in the setting of standards. For example, with UK wine consumption rising, opening wine bottles safely has become a higher priority. Recently, the British Glass Manufacturers Confederation (BGMC) helped to create a set of guidelines for the design of a cork removal device for wine bottles so that the operation can be carried out safely. There are several...
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Page 6: Conclusion

BSI has a vital role. Establishing clear standards creates order in an increasingly complex world. Standards meet changing market needs and are customer driven. Businesses benefit from standards because they establish ground rules that help to guarantee quality. Achieving certification to a standard might add reassurance for its customers and enables a business to boost its sales...
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