Operations illustration Operations theory

Control of business activity

Control of business activity takes place at two levels - control from within the organisation and external control.

Internal control

Internal control involves the creation of management systems to control business activity. For example, there will be control systems:

  • for managing the consistency and quality of products coming off a production line
  • for the management of waste and pollution
  • for monitoring employee absence rates
  • to ensure that the best candidates are recruited to a company, etc.

A control system involves the creation of programmes and activities, which operate automatically. In the same way that the thermostat on your central heating system may switch it off when the temperature in your house goes above a certain temperature, a business control system will seek to keep activities under control. For example, if the production system is creating faulty products, this might be detected by an 'electronic eye'. Once the controllers of the system are aware of the fault they can put it right.


External control

There are a number of external controls which limit

Supporting Documents

These downloads will help to put operations theory into context using real world examples from real businesses.

Meeting customers' needs
Travis Perkins logo

Discover how Travis Perkins applied operations theory to succeed in the construction industry by downloading our premium case study.

Using the marketing mix in the fashion industry
Ben Sherman logo

Learn how Ben Sherman applied operations theory to succeed in the fashion industry by downloading our premium case study.

Creating the right marketing mix
Motorola logo

Find out how Motorola used operations theory to succeed in the telecommunications industry by downloading our premium case study.

The use of the marketing mix in product launch
NIVEA  logo

Find out how NIVEA applied operations theory to succeed in the manufacturing industry by downloading our premium case study.

Re-focussing a company's culture and marketing mix
Argos logo

Find out how Argos applied operations theory to prosper in the retail industry by downloading our premium case study.

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