Page 1: Introduction
Founded just 15 years ago, Capco is a leading international provider of consulting, managed services and technology solutions for the financial services industry. With 20 offices around the world Capco employs over 2,000 people. In 2013 Capco ranked 27th in The Sunday Times 100 Best Companies to Work For list and is also featured as one of The Times Top 50 Employers for Women.
One of Capco’s key differentiators is that it is solely dedicated to the global financial services sector. The financial services sector includes banking, finance and investment. This sector faces many challenges, the main ones being:
- increased customer expectation and demand
- new entrants to the market
- a need for innovation
- significant regulation following the recent global financial crisis.
For Capco, its employees must be creative and think differently to provide tailored solutions in order to meet the needs of their clients facing these challenges.
‘We understand the business drivers of global financial services. Working shoulder to shoulder with our clients, we address and then look beyond immediate issues of compliance and competition. We help foster an entrepreneurial, innovative and growth-focused approach.’
Strong values of respect, integrity, commitment, excellence and knowledge define how the company works with its clients and reflect the behaviours Capco expects from its employees. It has a very large client base working with 75% of the world’s global financial services institutions. Its success is demonstrated by the fact that globally, it has grown 14.7% faster than its fastest growing competitor. Capco’s Associate Talent Programme (ATP) helps to ensure a pipeline of talent to meet this growth.
This case study shows how the organisational structure at Capco helped develop an innovative and entrepreneurial culture to facilitate its success.