Business Case Studies by Company

Below is a list of Business Case Studies case studies organised alphabetically by company. To view more companies, please choose a letter from the list below.

  • Zurich Logo

    Case studies

    • [+] Creating quality customer care

      This case study examines how Zurich brings quality to life in the care it provides for its customers every day. — Edition 17

    • [+] The benefits of budgeting

      This case study shows how Zurich’s careful approach to budgeting is a contributory factor in gaining competitive advantage. — Edition 17

    • [+] A customer-centred approach to providing insurance

      This case study examines the customer-focused approach of Zurich, the insurance and financial services provider — Edition 16

    • [+] Providing a customer-centric service

      This case study focuses on how Zurich has used market research to develop a business strategy of 'delivering help when it matters so that customers feel valued and taken care of'. — Edition 15