Business Case Studies by Industry - Services

The Times 100 services case studies

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    Capita/DfES

    • [+] Developing a partnership to support the interests of young people

      This case study illustrates the benefits of the Connexions Card to 16-19 year olds. It also focuses on how the Department for Education & Skills (DfES), a public service business, has joined forces with Capita, a private sector service business, to form a public private partnership (PPP). — Edition 8

    • — The message is in the medium
    • — Developing Key Skills For Literature Of Opportunity
    • — Making the labour market work better
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    Connexions Card

    • — Using promotional strategies to connect with stakeholders

      This case study helps students understand how organisations promote with customers and communicate with other stakeholders. — Edition 11

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    Davis Service Group

    • [+] Planning a budget

      This case study shows how the development and use of budgetscontribute to Davis Service Group meeting its objectives. — Edition 15

    • [+] Managing firms throughout the business cycle

      This case study examines how Davis Service Group, one of Britain's key service companies, has managed the recent change in the business cycle. — Edition 14

    • [+] Growing a company by international aquisition

      This case study describes and analyses the growth of the Davis Service Group. — Edition 13

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    Enterprise Rent-A-Car

    • [+] Marketing and product strategies for growth

      This case study illustrates how Enterprise Rent-A-Car has expanded its operations beyond its core business of car hire. The case study uses Ansoff's matrix to illustrate how it has developed its strategies to improve and grow the business, creating new products and extending its services into new markets. — Edition 17

    • [+] Locating a business to enhance the customer experience

      This case study focuses on how Enterprise Rent-A-Car decides where to locate its new or relocated branches. — Edition 16

    • [+] Motivation in action

      This case study looks at ways in which Enterprise Rent-A-Car (Enterprise) managers find out about what motivates their staff. — Edition 15

    • [+] Recruitment and selection at Enterprise Rent-A-Car

      This case study explores how Enterprise ensures it has the right people and skills to achieve its business aims and objectives. — Edition 14

    • [+] Using a range of management styles to lead a business

      This case study focuses on leadership within Enterprise. It shows how its managers use a range of management and leadership styles to support Enterprise's focus on customers. — Edition 13

    • [+] The importance of customer service at Enterprise Rent-A-Car

      This case study demonstrates the importance that Enterprise Rent-A-Car places on the role of excellent customer service in growing the business. — Edition 12

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    Legal Services Commission

    • [+] The advantages of centralisation

      This case study looks at why and how a number of HR activities have recently been centralised at the Legal Services Commission and the benefits these changes have brought to staff, the public and the organisation. — Edition 15

    • [+] Becoming a lean service organisation

      This case study shows how the process of reform, using lean production principles, is helping the Legal Services Commission to cut down on any wasteful expenditure. — Edition 14

    • [+] Using PEST analysis to identify external influences

      This case study focuses on the work of the LSC and illustrates what factors affect its performance and how it responds to these factors. — Edition 13

    • [+] Promoting social inclusion through access to legal services

      As a result of carefully reading the Case Study, students should be able to: know that direct public sector involvement in the UK economy has declined in the last 25 years, explain how government appointed bodies are responsible for contracting services to private businesses, understand how regulation and contract supervision promotes greater efficiency in public service. — Edition 10

    • [+] Managing change: a new approach to legal services

      As a result of carefully reading the Case Study, students should be able to: explain the basic SWOT components involved at the time of establishing the PDS, outline key strategic elements of the PDS launch: location, customer service, recruitment, IT, and quality. distinguish between criminal law and civil law. — Edition 9

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    Polestar Group

    • [+] Investing in training to safeguard the future

      As a result of carefully reading the Case Study, students should be able to: understand how being dynamic and innovative helps Polestar to keep ahead of the competition, explain the importance of maintaining a skilled workforce, describe how appropriate training can motivate staff. — Edition 10

    • [+] Strategy, competitive advantage and the promotional mix

      As a result of carefully reading the Case Study, students should be able to: understand what is meant by business to business activities, understand the difference between commodity and added value products/services, understand the link between mission, the market and strategy. — Edition 9

    • [+] Staying ahead - embracing new technologies in a new digital world

      This case study looks at how Polestar has responded to the opportunities presented by new digital technology. It has adopted CTP technology so as to provide its brand-leading customers with a competitive edge. — Edition 8