Using teamwork to build a better workplace
A Chartered Management Institute case study

Page 1: Introduction

In the business environment nearly all individuals within an organisation will belong to one or more groups or teams. A team is a set of people with a range of different skills who will ideally have objectives that contribute to the overall corporate strategy of the business. They will usually have somebody who is identified as the team leader.

cmi-1The importance of teams that perform well cannot be underestimated. It is generally accepted by high achieving organisations that to be effective you need to:

  1. create a motivated team 
  2. give team members a brief alongside objectives
  3. appoint a leader of the team
  4. manage the team
  5. provide them with authority
  6. monitor the progress of the team
  7. ensure effective communications streams (lack of communication can be the one of the biggest issues and failures within organisations).

Developing management skills

The Chartered Management Institute (CMI) is a chartered professional body. Its purpose is the promotion of primary_020management and leadership excellence. Based in the UK it has 90,000 individual members and 450 business members. It has been providing advice that supports individuals and businesses for more than 60 years. This advice focuses on developing management skills and leaders in the special role that they have in motivating and inspiring others at work.

CMI is also an awarding body, providing a qualifications framework which sets benchmarks for performance within businesses. This case study illustrates how CMI, by training managers and leaders, supports the work of effective team-working within the workplace.

The phrase ‘two heads are better than one’ helps to describe the purpose of teams. Teams provide an opportunity to share ideas and strengths and use a variety of viewpoints and experiences. A team provides individuals with a common purpose. They also have a common identity as they strive together towards a common goal. Using motivation to build a better workplace

Chartered Management Institute | Using teamwork to build a better workplace

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