Page 6: Conclusion
Today, personal pensions provide individuals with security in a world of constant change and uncertainty. An increasing number of people are recognising the need to cover themselves financially after they have stopped working. In selecting a pension scheme, it is essential to identify a range of key benefits which meet individual needs and requirements. Increasingly, people are looking to financial services which are sold over the phone because of the associated advantages of cost and convenience. In addition, they want to feel that their pension scheme is reliable, well organised and that, if necessary, they can switch out of the scheme without incurring harsh penalties.
Eagle Star set out to listen to the customer and provide benefits which are market led. By gaining more customers, Eagle Star will be able to grow market share, particularly in pensions.