Page 6: Conclusion
A service-orientated business like Enterprise must deliver perfect service every time to keep customers satisfied. An unhappy customer is unlikely to come back.
Enterprise operates in a highly competitive marketplace. In order to continue its growth and expansion, Enterprise focuses on delivering very high levels of customer satisfaction.
Its strategy of recruiting people with the right skills and competencies helps the business to carry out its aims and objectives. In order to keep these key skills in the business, Enterprise provides continuing development and training for its people as they progress along a long-term career path.