Client servicing in a customer-focused organisation
An Equitable Life Assurance Society case study

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Page 6: Conclusion

Equitable Life Assurance Society Image 3Major cultural and technological changes take many years to complete and evaluate. At The Equitable there are already significant, tangible benefits resulting from the major changes that have been implemented. There is also a firm commitment to continue introducing change and improve procedures further as the Society continues to strive for the competitive edge.

Equitable Life Assurance Society | Client servicing in a customer-focused organisation