Client servicing in a customer-focused organisation
An Equitable Life Assurance Society case study

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Page 5: The future

Equitable Life Assurance Society Image 4In acknowledging the successes of the past, The Equitable recognises the need to stay ahead. The Society prides itself on its innovative use of new technology whilst remaining firm in its commitment to invest only to bring benefits to its customers. The future of technology at The Equitable is assured as it recognises the need to enhance those systems already in place and build for the future. Current developments include the use of the Internet as an alternative medium for clients to access their records and the recent implementation of satellite communications to open up new markets in countries with under-developed telecommunications systems.

Equitable Life Assurance Society | Client servicing in a customer-focused organisation