Page 4: Employee and customer protection
Organisations have responsibilities to their stakeholders. For example, they have a duty to pay their employees an agreed wage and provide them with a written contract of employment. The Disability Discrimination Act of 1995 was introduced to require employers to consider making changes to their premises in order to improve access for disabled people. Good employers go beyond all of this legislation. First has a reputation for being a good employer. Part of the reason is First's relentless approach to safety.
Safety is a way of life within First. Disciplinary action can result from staff not adhering to safety procedures. Everyone at FirstGroup has a responsibility to contribute to creating a safe working environment. In the Injury Prevention handbook, there are a number of working principles designed to keep safety at the front of employees' minds. These principles include the need to: