LoginPage 7: Creating a new way of doing business
The Inland Revenue is looking to deliver a customer-oriented level of performance by which it:
- responds to 80of all post within 15 working days
- sees everyone who calls at Inland Revenue Enquiry Centres by appointment within 15 minutes of their agreed arrival time
- answers telephone calls within 30 seconds
- gives full and correct answers first time
- processes a self-assessment tax return correctly first time by making full and correct use of available information
- extends the availability of e-services
- establishes e-mail as a form of customer contact
- makes best use of available technologies
- modernises systems for receiving and paying money
- offers tax payers a wide range of payment methods
- develops a standard approach to managing tax payers' debts.
HMRC | Acting as a regulator and enabler
