Page 1: Introduction
Governments have no money of their own. They must raise it in ways that are efficient and also acceptable to citizens. That means having a tax system that really works. It would be hard to overstate just how crucial an efficient, well run, widely accepted system of taxation is to a country's economic well-being.
This case study looks at the central role of the Inland Revenue in helping to ensure that the government is adequately funded. It also examines the work of the Inland Revenue as service-provider, enabler and regulator and the steps the Inland Revenue has taken to become more customer focused.