Getting the message across - the importance of good communications
A HMRC case study

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Page 1: Today´s Inland Revenue

The range of work undertaken by the Inland Revenue is broadening. It includes helping people to pay the right amount and receive what they are entitled to by providing clear advice and literature about:

  • Income Tax - Advising people how and when to pay. Helping taxpayers to calculate their tax liability. Publishing the tax rates.
  • Tax Credits - Paying child tax credits directly to families with children.
  • National Minimum Wage - Ensuring employers pay at least the national minimum wage.
  • Student Loan Repayments - Helping students who graduate to schedule their student loan repayments after they start earning at a particular level.

The Inland Revenue is in the public (i.e. government) sector of the economy. Historically, the Inland Revenue (and HM Customs and Excise) have been in charge of collecting taxes to enable the government to raise the revenue it requires to fund important activities e.g. education and health services and all other public spending.

Income tax is an important source of government revenue. The amount that taxpayers contribute depends on their income. Everybody has a tax-free allowance on some of the money they earn or receive. Thereafter, the amount of tax paid increases with the size of income earned or received. As its workload increases, and as the ways in which it interacts with the public become more varied, the Inland Revenue is improving the efficiency of its communication systems.

HMRC | Getting the message across - the importance of good communications