How HMRC collects tax revenue to support Government policy
A HMRC case study

Page 5: Communication systems and taxation

A good communication system involves effectively transferring information between a sender and a receiver. HMRC has developed effective communication systems to ensure the collection of tax revenues is efficient. HMRC has developed effective communication systems to ensure the collection of tax revenues is efficient. They are quick, secure and convenient. They use the latest technology to simplify the systems, provide an electronic form in an online version for self-employed people. On this electronic form the calculations are done for them. They also provide opportunities for feedback to clarify any queries.

How HMRC communicates

HMRC uses a variety of different media in order to publicise and inform self -employed people about their tax obligations. These include television, radio, newspapers and direct mail. These campaigns emphasise the need for self-employed people to comply with the law and give deadlines for completing the forms. A hotline has been set up for people to report anyone not registering as self-employed and evading paying tax.

HMRC | How HMRC collects tax revenue to support Government policy

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