Roles and responsibilities within an organisational structure
A KBR case study

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Page 5: Responsibilities and authority

Each level within Aspire Defence Services Ltd carries a different degree of authority and responsibility. A new recruit may join ADSL at any level. All are given careful and structured induction into the business. Every new starter has to meet performance standards during a 12-week probationary period.

Jamie Wilson joined ADSL as a Skilled Trades Person. A carpenter by trade, Jamie carries out a variety of jobs on refurbishment schemes including brick laying and minor plumbing. It is the variety in the job role and the freedom to make his own decisions that attracted him to the job. Jamie is allowed to identify and solve problems using his own judgement. He is expected and trusted to get the job right first time. At this level, the employee focuses upon a specific task.

Asset Managers at ADSL look after the planned maintenance of the Army's Estates assets. They provide technical and pricing information, undertake annual condition surveys and plan delivery of maintenance. All of this is done with health & safety and client relationships in mind. David Gubby is an Assets Manager and reports to the Estates General Manager. David's background is in facilities management. He brings not only technical competence but strong communication skills and enthusiasm to the role. David is motivated by his ability to make a difference in his job.

The Estates General Manager oversees strategic general management of Army Estates. This brings together Maintenance Management (planned and reactive), Programme Management (Assets and Projects) and Asset Management. The aim is to exceed client expectations. Everything from changing a single light bulb to a multi-million pound refurbishment project falls into this role. Dan Webb holds this position for ADSL at Tidworth Garrison. An experienced engineer, Dan has worked in facilities management and project planning. He served with the Royal Navy. For Dan, it was the chance to help shape a young business and instigate change that attracted him to the job. The more challenging and stretching the task, the more Dan responds. These are personal qualities highly valued in the business.

Deborah Marsh is Strategic Development Director at ADSL. This high level position carries responsibility for continually improving the business. This involves driving operational change and ensuring that the ADSL structure meets business purposes. Deborah's responsibilities therefore cover a very wide span of control. All cross-business functions must work together to deliver ADSL's services to clients.

Deborah's role touches all parts of the business. At this level, Deborah must influence and interact with many other senior decision makers at ADSL This level of responsibility calls for extensive and varied personal experience. Deborah has held a number of high level positions at ADSL and has experience in financial management, systems development, operational management, change management and project management.

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