Delivering Service Exellence In The Supply Chain
A Kraft Foods UK case study

Page 6: The Service Exellence Program Jigsaw

Kraft Foods has developed a jigsaw model to represent its Service Excellence Programme pictorially.

The 9 component pieces establish a framework around which Kraft Foods and its Supply Chain partners can build, implement and evaluate projects with the aim of improving day to day operational efficiency.

Each component piece captures the processes, activity and behaviour that will deliver service excellence.

Kraft Foods UK | Delivering Service Exellence In The Supply Chain


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