Page 5: Tertiary sector
At the later stages of the supply chain, Lafarge’s activities in the tertiary (or service) sector range from transporting finished goods to providing a specialist advice and after-sales service for customers. This ensures they get the best use of the products.
Lafarge supplies its products in large volumes to intermediaries, such as local authorities or building companies, where the products are used on major projects. An example is Terminal 5 at Heathrow Airport.
Lafarge uses different means of transport – road, rail and water – to help it reduce carbon emissions wherever possible. Lafarge has a fleet of road vehicles for transporting bulk cement. It has modernised the fleet to increase the loads each tanker can carry in order to reduce the number of vehicles on the road and reduce emissions. Of its nationwide network of 14 depots, 11 have direct rail access. More than one million tonnes of cement a year is moved by rail, more than any other company. This removes hundreds of thousands of vehicles off the roads each year, reducing congestion, pollution and CO2 emissions. Lafarge is also an expert in transporting by water.
One important area of added value for customers is through Lafarge’s Construction Solutions and Contracting services. Its technical sales people, along with IT, purchasing and customer service teams, provide ongoing support and advice for customers.
- Lafarge Contracting specialises in providing asphalt based solutions for surfacing projects. These might be as wide ranging as car parks, race tracks, bus lanes, housing developments and airport runways.
- Construction Solutions uses all Lafarge’s expertise, from aggregates to cement, to offer a ‘one-stop-shop’ service. This provides all the expertise and materials to take a project from initial design, through production, to finished installation in one combined service.
Lafarge continues to demonstrate its innovation and sustainability in the tertiary sector. As part of its sustainability plans, Lafarge goes beyond simply managing or restoring its extraction sites. By adopting the principles of re-using waste products from other industries, Lafarge can respond to environmental challenges in a sustainable way:
- Its energy recovery service recycles used tyres for fuel.
- Landfill sites have processes for separating out waste in order to recover re-usable materials.