Becoming a lean service organisation
A Legal Services Commission case study

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Page 6: Conclusion

The Legal Services Commission exists to provide support services such as Legal Aid to enable everyone to get appropriate legal advice and support when they need it. Its emphasis is on providing that support as efficiently as possible, in order to meet customer needs in the most efficient and effective way.

Using lean production principles enables the Legal Services Commission to review its practices to ensure it is using public funding in a way that gives the best value for money.

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Legal Services Commission | Becoming a lean service organisation