Promoting social inclusion through access to legal services
A Legal Services Commission case study

Page 1: Introduction

Over the last 25 years the UK government has changed substantially the way in which it manages its economic and social role. For example, it now owns very few manufacturing or service industries as many public corporations have been privatised. Although a smaller proportion of people work directly for the Government and in the public sector, it continues to play an important part in...
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Page 2: People's rights and social inclusion

In modern democracies, citizens take responsibility for the society in which they live. Part of the Government's role is to ensure that society is inclusive and that all citizens have the opportunity to make the best use they can of their skills and abilities. Among the groups that have found themselves 'excluded' in the past are people from black and ethnic minorities, women, lesbian and gay...
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Page 3: The importance of partnership

The LSC delivers services through a range of partners, for example private law firms, Citizens Advice Bureaux and law centres. Co-operation between these partners is vital for ensuring, for example, that victims of domestic violence receive the best possible advice and support and proper legal protection.
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Page 4: Vision, values and stakeholders

Organisations and the people working for them need a clear sense of direction. Only then will people both inside and outside an organisation understand and appreciate its purpose and support its objectives. The LSC has set out a vision statement and values for each of its four main stakeholder groupings. These are underpinned by a clear commitment to focus resolutely on the people who need legal...
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Page 5: Communicating the 'Employer Brand'

An Employer Brand is an organisation's image as perceived by employees and by potential applicants. Just as a well-known consumer brand can generate trust, approval and the intention to buy, so an effective employer brand encourages pride and job satisfaction among existing staff. It also attracts new recruits. The UK labour market is highly competitive. Many employers are looking to attract...
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Page 6: Conclusion

A society can rightly claim to be 'inclusive' only when it is meeting the needs and aspirations of all of its members. This is particularly important in relation to offering every citizen equal rights, equality of opportunity, and equal protection under the law. Being able to access justice - so that a family can keep their home when they are threatened with eviction or an individual can defend...
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