Using PEST analysis to identify external influences
A Legal Services Commission case study

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Page 6: Conclusion

The LSC protects people's rights. It makes sure that they get a fair trial and helps support them so that they are not excluded by society. 

As a publicly-funded organisation, the LSC has to achieve its aims within a set budget. It has to provide an efficient service that gives the taxpayer value for money.

The use of technology and of setting and monitoring quality goals has meant an improved service to the UK public over the past seven years. The LSC, through its improved systems, has adapted to the external influences it has faced.

Legal Services Commission | Using PEST analysis to identify external influences