Changing working patterns
A Lloyds TSB case study

Page 1: Introduction

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Lloyds TSB Group is one of the UK”s biggest organisations. It employs over 66,000 people in the UK and in 27 countries worldwide. The business serves around 16 million customers, operating in a range of financial markets. These include personal and private banking, corporate banking, insurance and mortgages. Lloyds TSB operates on a global scale and competes within rapidly changing...
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Page 2: The changing work environment

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A typical worker in early 20th Century industry would “clock in” and “clock out” of work. A mechanical device recorded the start and finish times for every individual worker. The traditional work pattern was based on a fixed 9.00 a.m. to 5.00 p.m. working day. Traditionally, workers were paid weekly wages based on an hourly rate given for the job. Management and...
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Page 3: The business case for flexibility

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Flexible working is not merely of benefit to staff; it makes excellent business sense too.  Lloyds TSB believes its ability to deal effectively with the need for flexibility strengthens its position as an employer of choice and enables the Group to deliver levels of service that differentiate Lloyds TSB from its competitors. Customers benefit by getting to deal with a professional, friendly...
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Page 4: Flexible working patterns - reduced hours

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There are various patterns of flexible working available. These can be selected by individuals to suit their own personal lifestyle and outside responsibilities. Some patterns affect the number of hours worked within the standard working week of 35 hours. Reduced hours is a simple model, otherwise known as working “part-time”. Two other flexible patterns, Job Sharing and Term Time...
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Page 5: Flexible working - alternative patterns

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Other, more creative, working patterns enable employees to continue to work full-time but in patterns that suit the business needs as well as theirs. Compressed working Compressed working allows staff to work a standard week or fortnight within a shorter time scale. One way of doing this is to work a couple of longer days a week, then take time off to match personal needs. Debbie works in IT...
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Page 6: Conclusion

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Lloyds TSB was ahead of the game when it came to introducing flexible working patterns.The Group was aware that economic and social changes meant that people often live complex lives in and outside of work. Far-sighted management at Lloyds TSB saw the benefits to the business of recruiting and keeping excellent people, who would be willing to build a career in the Group. It also understood that it...
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