Changing working patterns
A Lloyds TSB case study

Below is a list of Business Case Studies case studies organised alphabetically by company. To view more companies, please choose a letter from the list below.

Page 5: Flexible working - alternative patterns

Other, more creative, working patterns enable employees to continue to work full-time but in patterns that suit the business needs as well as theirs.

Compressed working

Compressed working allows staff to work a standard week or fortnight within a shorter time scale. One way of doing this is to work a couple of longer days a week, then take time off to match personal needs. Debbie works in IT Service Delivery in Cheltenham & Gloucester. “I have worked a compressed week for five years. This means I can pursue the two hobbies I love, scuba diving and genealogy. I feel motivated, enthused and energised about my role in Lloyds TSB. I take my non-working day when it suits both me and the branch. My manager knows I will get the job done. It has transformed my work and my non-work life!” Using compressed working allows Debbie to enjoy her leisure time and at the same time Lloyds TSB gains a motivated and loyal staff member.

Variable hours

Variable hours allows management and staff to arrange working hours that serve both the needs of the business and the personal needs of staff. Management gains the capacity to organise cover that can match customer demand. A full 35 hour week is done but instead of fixed 9.00 a.m. to 5.00 p.m., staff can agree to start and finish at other times. For example, married couples working for Lloyds TSB can set up work patterns to meet their family needs.

Mike and Jane work for Commercial Banking Finance and UK Retail Banking Finance. They work alternative shifts, 8.00 a.m. to 4.00 p.m. and 10.00 a.m. to 6.00 p.m. (variable).

We have two children aged nine and twelve”, explains Mike. “Jane works from home on Mondays and from Tuesday to Friday we arrange between us to work either early or late. This way, one of us is always around to take the children to school or be here when they come home.” Lloyds TSB still has the expertise and the skills of both Mike and Jane, spread over longer hours. They have their careers and know that their children are safe and well.


Many Lloyds TSB staff are now allowed to do homeworking, a work pattern that would have been unthinkable a few years ago. Today, thanks to the availability of tele-working technology, such as mobile phones, email, and video conferencing, staff can carry out their duties away from the office, often at home. Jo manages her Process Design management role very effectively. “Communication is the key and I never miss an opportunity to let my customers know my hours of work by publishing them on my email signature and voicemail. I regularly deal with mobile messages and e-mails.” Jo is able to repay Lloyds TSB with continued commitment and loyalty.

Lloyds TSB | Changing working patterns