Positive about disability
A Lloyds TSB case study

Page 1: Introduction

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Every business must provide its customers with the goods and services that they require. However, businesses have wider responsibilities not just to their customers but also to their employees and other stakeholders. This case study examines how Lloyds TSB has taken a positive approach in meeting its responsibilities to any employee who has a disability. The case study shows that developing good...
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Page 2: Employment processes and legislation

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Discrimination is a prejudice towards a particular group. Where discrimination occurs in the workplace, individuals are treated less favourably. In an ideal world, legislation to counter discrimination would not be necessary. Many businesses take their responsibilities very seriously. In a competitive business environment, organisations like to be viewed in a positive way. Treating employees...
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Page 3: What is disability?

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The word disability is very broad in meaning. There are many types of disability. Hearing impairments are the most common disability in the UK. Key Facts Around 16% of working age adults in the UK have a disability. Around 1% of the working age population uses a wheelchair. Only 50% of disabled adults are in employment. By comparison, 87% of non-disabled adults have jobs. Only 17% of...
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Page 4: Recruitment and development

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One of an organisation's most valuable resources is its employees. Recruitment is the process of searching for and appointing new employees. The age profile of the UK population has changed in recent years. There are fewer school and college leavers, which are traditional sources of labour. According to the Disability Rights Commission, there are around one million disabled people who are not in...
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Page 5: Strategic benefits

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Greater understanding of disability provides benefits for Lloyds TSB: Lloyds TSB benefits by retaining staff and keeping their skills within the organisation. Having clear policies and values helps to improve the image of the business. It contributes to retaining existing customers as well as attracting new ones. It also makes the business attractive as a place to work. This helps the...
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Page 6: Conclusion

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Lloyds TSB's approach to disability is to tackle many of the barriers that disabled individuals face within the workplace. This case study identifies some of the benefits that this has brought to the business. It has helped the organisation to look more broadly at the labour market. It has also helped the company to recruit individuals so that its workforce more closely represents the whole...
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