Managing a store relocation project
A Marks and Spencer case study

Page 6: Conclusion

The store relocation at Kendal had a positive impact upon Kendal as a town. No trade was lost and the dressing of the store was managed without disruption. A year after the opening of the new store there has been considerable investment in the town’s retail provision, with new retail developments close to the Marks & Spencer site. The new store helped to provide this change of focus for the town.

Marks and Spencer | Managing a store relocation project


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