Page 7: Conclusion
'Given our line of business, how can we use this external development (new technology) to our best advantage? Can we afford to ignore it? What's in it for us and our stakeholders if we correctly assess the development's potential and turn that potential into dependable reality? As pioneers, what steps must we take to protect ourselves and our customers along the way?'
This case study is a classic illustration of a firm that asked the right questions, and which has done markedly well at answering them.