Using stakeholder partnerships to maintain success and secure the future
A NATS case study

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Page 6: Conclusion

NATS is one of the world’s leading air navigation control companies. It has one of the best safety records of any similar operation. In order to maintain this position, and to grow as a business, NATS needs to take account of all of the views of its stakeholders. To do this itNats 19 Image 5 communicates clearly with them and aims for total transparency in its dealings. Stakeholder communication, interaction and involvement are all central to its success and future development. Two key groups of stakeholders are NATS’ employees and its customers.

Good recruits that fill the tough requirements required by various roles know that they are part of a business that is on an exciting journey. NATS is keen to invest not only in the best recruits, but also in their future development. Customers, in particular airports, are also key stakeholders. NATS knows it is vital to work with such important customers as partners in an open relationship. It has developed a transparent approach which breeds more trust in customers and brings about a much better and more efficient two-way relationship. NATS is a forward thinking company that is currently aligning itself for an exciting future ahead.

NATS | Using stakeholder partnerships to maintain success and secure the future