Managing change through training and development
A Network Rail case study

Page 1: Introduction

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Britain relies on rail. The railway is a vital part of Britain’s economy and infrastructure. More people travel by rail now than since the 1920s, even though there are 50% fewer rail routes now than in the 1960s. Every day Network Rail gets three million people to their destinations. It also moves thousands of tonnes of goods around Britain. Rail is a 'greener' and safer mode of transport...
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Page 2: HR Strategy

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Network Rail invests in people and, in so doing, invests in its future. It is one of Britain’s biggest employers, with 35,000 employees. There is a broad range of roles, from maintenance and signalling engineers to project managers. There are opportunities in all functional areas. These include specialists in human resources (HR), information technology (IT), finance and customer service. To...
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Page 3: Training

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To maintain the quality of staff, Network Rail has put major investment into improving the knowledge and skills of its workforce. It operates a ‘learning for life’ policy and staff are expected to continue learning throughout their careers. Training is usually defined as being job-related. It provides staff with new or improved skills so that they can carry out a role or task better...
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Page 4: Development

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Once trained, Network Rail makes sure that its employees have access to development opportunities. Development is about enhancing relevant skills, qualities and knowledge to give a person greater competency. People who take development opportunities can move into more challenging, higher level roles. However, there is the risk that a person who has better skills can more easily find another job...
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Page 5: Careers at Network Rail

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There are career opportunities at all levels within Network Rail, within all the main functional areas. This means not just opportunities in engineering, but also in many other disciplines. All of the jobs benefit from Network Rail’s commitment to excellence through its training and development programmes. Bill is a track maintenance operative. This job is vital to ensure the safety of the...
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Page 6: Conclusion

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From a position where public confidence was low, Network Rail has improved rail efficiency and customer satisfaction. Whilst keeping safety as its central focus, it has also invested in the future. Network Rail has dramatically increased the punctuality of its services and aims to continue to improve on this success. Part of this is due to Network Rail’s vision and values, which have been...
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