Making markets work well with customers
An Office of Fair Trading case study

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Page 4: Market studies

The Markets and Policy Initiatives division takes a proactive approach by carrying out research into markets that do not appear to be working well for consumers. The studies can be carried out across a range of industries and their goods and services, for example, doorstep selling.

Key operational areas include:

  • Carrying out market studies. There can be many reasons why particular markets are not working as well as they should for consumers. The information gathered is used to assess what action, if any, should be taken to address market failure.
  • Assessing the impact on markets of new and existing laws and regulations.
  • Providing economic, statistical and financial analyst expertise for the whole OFT and carrying out the OFT's economic research programme.

Office of Fair Trading | Making markets work well with customers