Meeting customer needs for competitive advantage
A Portakabin case study

Page 3: The sectors, their needs and expectations

Portakabin's private sector customers consist of business organisations such as insurance companies and airlines which are represented by Facilities Managers and/or Architects. These organisations are driven by a need to make a profit for their shareholders. This is best achieved by focusing on what they do best e.g. selling insurance policies or air tickets. Increasingly, these companies seek to outsource their non-core activities to specialists in the relevant field. An insurance company will be happy to hand over all aspects of the problem of building a new office to a quality provider.

This is why Portakabin has recently developed 'Total Solutions'. This is a new service for Hire customers which takes care of a customer's project from start to finish if the customer so desires - including managing planning applications and building control approval, project management, health and safety consultancy and, of course, all the building work.

Other new developments include:

  • A business that hires climate control, heating and cooling systems that are ultra-quiet, comfortable and cost-effective.
  • A business which makes maximum use of space by creating complete office solutions and flexible layouts to customers' requirements.

Portakabin's new fire and security service. It offers a comprehensive range of security and fire protection systems together with technical support and regular servicing.

Another recently developed service is Portakabin Access. With the current government's policy of social inclusion and the introduction of the Disability Discrimination Act, it is essential that organisations ensure easy access to all buildings, including those that are hired. So, as well as providing buildings, Portakabin offers a range of safe access systems.

All these new services are offered to customers in both the private and public sectors. Public sector customers include schools, hospitals and local councils. Portakabin meets a range of needs varying from the provision of long-term permanent accommodation such as the Breckland Council Offices in Norfolk to the hire of a building for a doctor's surgery near Peterborough. The WardSpace product is designed to provide high-quality hospital wards to relieve severe shortages of space. (For more information on Portakabin WardSpace buildings please see Portakabin's Edition 8 Case Study.) Lilliput nursery buildings are supplied to primary schools, and hospital on-site nurseries in the public sector as well as pre-schools in the private sector.

Additionally, Portakabin supplies high quality interim classrooms. These can be equipped with cupboards, whiteboards, and cable trunking for computers. Portakabin recently won an order to supply the interim buildings for the new Peckham Academy, which needed to be up and running within a very short time span. This required the provision of 1600 sq m of space including six laboratories, offices and 10 classrooms plus a guarantee that the project would be completed on time and to the detailed customer specifications. This ensured that the school was completed in September 2003.

Portakabin | Meeting customer needs for competitive advantage

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