Page 4: Benefits
Energy provides a number of important benefits to key customers. Services include:
- training either on-line or in-house
- marketing support
- knowledge sharing eg IT and finance
- use of Royal & SunAlliance facilities
- advice lines eg legal, financial, Health and Safety and stress counselling
- financial assistance.
Energy participants have already gained from these additional benefits. For example, joint marketing combined with sales training has led to increases in new business for Royal & SunAlliance as well as the broker.
E-Technology has been a major driver for change in service industries. Royal & SunAlliance therefore, created a web-site dedicated to Energy brokers. It is password protected and each broker has an individual user ID in order to gain access. The web-site, includes on-line training materials, risk management guidance, a technical library, details of consultancy available, terms of business agreements and links to other useful Royal & SunAlliance sites. There is also a facility for sharing of information between Energy brokers. The site is regularly updated and will soon provide the facility to access claim details on-line.