How roles and functions contribute to organisational performance
A Tarmac case study

Page 1: Introduction

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A Nottingham County Surveyor, Edgar Purnell Hooley, discovered tarmac by accident in the early 20th century. He found a barrel of tar had spilled onto the road at a local ironworks. This had mixed with waste slag from the furnaces. The result was a dust-free, strong surface. Hooley created and patented the product that could take the weight of the new automobile. In 1903 the Tarmacadam syndicate...
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Page 2: Organisation structure, roles and functions

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Tarmac has set in place an organisational structure that provides clear lines of control, responsibility and communication. In a business as large and diverse as Tarmac, there are many different jobs. Its structure is complex, so to help individuals within the business understand their roles and responsibilities, Tarmac has a set of Business Principles that demonstrate its commitment to...
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Page 3: The operations function

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The Operations function brings together raw materials with the production process to make products that customers need. It also shares ideas across the company about how to improve processes and achieve cost savings. The benefits include increased efficiency and more effective management of health and safety and environmental issues. For example, Tarmac is implementing sustainable projects such...
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Page 4: The finance function

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Sound financial management is critical to a business. Financial reporting is a major part of this function. Tarmac has different routes for people to join the company, at both graduate level and through apprenticeship schemes. Graduate trainees enter this support function at Operator level. Lisa McKenzie Credit Control Supervisor - 'I originally joined Tarmac many years ago on an apprenticeship...
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Page 5: The Human Resources function

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Human Resources Management is an important asset to any business. It provides expertise in: managing change and facilitating training and development recruitment, selection and employee relations pensions and benefits communicating with employees. Tarmac believes in 'bringing out the best in all our people, allowing them to realise their full potential'. It promotes and encourages a...
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Page 6: Conclusion

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Tarmac's business is about much more than building and maintaining roads. It is a multinational business and serves different types of customers across its business activities. To maintain its competitive advantage, Tarmac needs to have employees with high levels of skill. To support this, it provides career development opportunities across a wide variety of job roles. Tarmac's emphasis is on...
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