Using cost-benefit analysis to appraise investments
An United Utilities case study

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Page 6: Conclusion

United Utilities 17 Image 8United Utilities is a major partner in the economic life of the North West. It manages huge reservoirs such as Thirlmere and Haweswater in Cumbria and treats the wastewater from homes and businesses across the North West before disposing of it safely back to the environment.

It is committed, through investments, to providing sustainable solutions to business and environmental challenges. The company recognises that quality management begins at the start of the water production process and continues right down to safe discharge of wastewater. United Utilities keeps its catchment land as clean and sustainable as possible.

In the Millom project, United Utilities was faced with a number of drivers requiring better water management to meet consumer needs, legislation and environmental demands. It responded by identifying three alternative options and then working with the Environment Agency to identify the solution which offered the best value for money and long term sustainability.

The use of cost-benefit analysis meant that the chosen solution minimised financial costs and limited the impact on the local landscape whilst giving acceptable benefits to shareholders, the local community and the environment.

United Utilities | Using cost-benefit analysis to appraise investments