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Motivating and engaging employees for better business
A Virgin Media case study

Page 6: Conclusion

Virgin Media 18 Image 11 Understanding the factors that motivate employees helps a business to determine the ways in which it should engage with its people. From valuing their views and opinions, providing opportunities for training and career progression, as well providing a great environment to work in are all motivating factors. The level of motivation and satisfaction amongst employees can have a direct impact on meeting and exceeding customer expectations and overall business performance. Virgin Media’s engaged employees are committed to the company’s values and to providing excellent service to its customers.

Virgin Media | Motivating and engaging employees for better business

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