Success through managing quality, safety, customer service and cost
A Walkers case study

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Page 2: Safety

Walkers imageThe International Labour Organisation (ILO) tells us that globally there is one death in the workplace every 15 seconds, and almost 270 million accidents happen each year. In the UK, the government Health & Safety laws place a 'duty of care' on both employers and employees.

Walkers is fully aware that factories are dangerous places. They contain machinery, sharp instruments, slippery floors and a great deal of noise. This means that there are many risks to staff.

Walkers therefore regards safety as its highest priority and have a particular goal regarding safety. It believes that workers should walk into its factory fit and well and leave it the same way. A worker fatality is the only occasion where the President of PepsiCo, the Parent Company, must be informed within 2 hours, wherever she or he may be in the world. This demonstrates the company's commitment to safety as its No.1 priority.

Managers at the Walkers factory know that their job is to keep staff safe on site. To do this they must assess the levels of risk that workers face in the factory. They know all the processes involved in crisp manufacture. The operatives who work machinery learn to follow strictly controlled methods in a way that risks are guarded and danger reduced.

There is a culture of safety at Walkers, this means that safe working practices take priority over others, even customer service. If production has to stop to repair a faulty and dangerous machine, it happens - even though this may lead to a delayed delivery for a customer. Due to its vigilant attention to safety, Walkers has an excellent Health & Safety record. The Health & Safety Executive uses the factory as an example of good practice.

Walkers | Success through managing quality, safety, customer service and cost