A focus on customer service
A Yorkshire Electricity case study

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Page 6: Conclusion

It is however important that Yorkshire Electricity sustains its commitment to customer service to ensure the successful implementation of the Customer Service Initiative. The whole process has been to learn how to deliver better service to all customers which is essential if Yorkshire Electricity is to retain existing and win new customers in 1998. Yorkshire Electricity’s mission within five years is: At the heart of this mission is the need to view customer service as an ongoing process which is capable of delivering real benefits for customers.

Yorkshire Electricity | A focus on customer service