Zurich case studies, careers, downloads and information

Zurich
Case studies in The Times 100

Edition 16 A customer-centred approach to providing insurance

This strategic planning case study examines the customer-focused approach of Zurich, the insurance and financial services provider
Edition 15 Providing a customer-centric service

This market research case study focuses on how Zurich has used market research to develop a business strategy of 'delivering help when it matters so that customers feel valued and taken care of'.