Page 6: Conclusion
The Body Shop sets itself very tough standards and has an exceptionally ambitious mission - to dedicate its business to the pursuit of social and environmental change. Measuring how well the company matches up to its ideals has been a huge challenge. Auditing of all forms is a new science and the principles and pitfalls need to be understood. When it comes to such open disclosure, the company can benefit greatly from the negative as well as the positive feedback to improve performance.