Case studies in Business Case Studies
Edition 3 The business mission of Britannia
This financial risk case study examines the mortgage lending process and the detailed set of considerations that must be taken into account before granting a mortgage.
Edition 2 Managing and rewarding customer loyalty
This customer service case study focuses on the way in which Britannia Building Society has continued to place its customers at the centre of all its activities in order to produce the benefits that guarantee a successful future.