Setting aims and objectives
An objective is the end or ends that an organisation is trying to achieve. Typically, objectives will be set at a number of levels, e.g:
Objectives, wherever possible, should beSMART i.e:
Specific - clear and easy to understand.
Measurable - i.e. able to be quantified.
Achievable - possible to be attained.
Realistic - not 'pie in the sky'.
Time bound - associated with a specific time period.
Public sector organisations like the Inland Revenue set objectives for service, such as processing customers tax returns within a given time period.
Private sector organisations like Kelloggs might set objectives for customer satisfaction, and effectiveness in handling customer orders within a given time period. Visit Kelloggs
Objectives are the ends to be achieved, whereas the strategies or plans are the means to achieve these ends.