Business Case Studies by Company

Below is a list of Business Case Studies case studies organised alphabetically by company. To view more companies, please choose a letter from the list below.

0-9 A B C D E F G H I J K L M N O P R S T U V W Y Z
Yorkshire Building Society Logo

Case studies

  • Meeting customer needs - Young Savers

    This case study illustrates customer orientation by showing how Yorkshire Building Society has carried out detailed research into the financial requirements of young people with a view to offering them products that most meet their needs. Edition 8

  • Building a local retail strategy

    The study focuses on the development of a retail strategy based on identifying different customer needs and on devising ways of meeting these different needs. Edition 7

  • The virtuous circle of mutuality

    This case study focuses on the way in which one Building Society - The Yorkshire Building Society has remained loyal to its tradition and to its members - the virtuous circle of mutuality. Edition 2

Yorkshire Electricity Logo

Case study

  • A focus on customer service

    This case study focuses upon service quality by illustrating how one organisation - Yorkshire Electricity - in a fundamentally reorganised electricity industry, has developed a customer service strategy to redefine the way it looks after its customers. Edition 2

Yorkshire Water Logo

Case study