Business Case Studies by Industry

- Public sector

Below is a list of Business Case Studies business case studies from companies within the Public sector sector of industry. Choose a case study from the lists alongside each company.

Business Case Studies public sector case studies

    Acas Logo


    • Acas and effective workplaces

      This case study helps students understand how Acas improves employer/employee relations so workplaces become more effective and productive. Edition 19

    Advantage West Midlands Logo

    Advantage West Midlands

    • The business of economic development and regeneration

      This case study examines how one of the UK’s most important regions, the West Midlands, with a long history of industrial innovation is undergoing development and regeneration in order to meet with changes in demand and supply and to consolidate its position at the heart of the UK economy. Edition 8

    Audit Commission Logo

    Audit Commission

    British Trade International Logo

    British Trade International

    • Supporting international trade

      This case study looks at British Trade International and its aim to help UK firms compete successfully overseas. Edition 5

    Department for Education and Employment Logo

    Department for Education and Employment

    Department of Trade and Industry Logo

    Department of Trade and Industry

    • The knowledge-driven economy

      This case study illustrates how the development of a knowledge-driven economy is helping the UK to close the performance gap on its competitors. Edition 5

    • Partnerships with people

      This case study looks at how managers treating employees as full working partners helps create an atmosphere of open co-operation. Edition 3

    • Innovation - the route to winning

      This case study looks at how innovation is the cornerstone on which organisations who wish to attain and retain success are built. Edition 2

    DETR Logo


    • Using planning to construct a better future

      The four school transport plans illustrated in this case study show how schools, teachers and students have worked together to develop plans to improve the journey to school. Edition 4

    Food Standards Agency Logo

    Food Standards Agency

    • Market research and consumer protection

      This case study focuses on how the FSA uses scientific and market research to provide consumers with reliable up-to-date information, enabling them to make healthy choices about food. Edition 13

    Foreign & Commonwealth Office Logo

    Foreign & Commonwealth Office

    • Meeting business needs through workforce planning

      This case study looks at why the FCO needs people with transferable skills who can adapt easily and undertake many different roles and responsibilities within the organisation. Edition 15

    • Delivering the mission statement

      This case study examines how the FCO meets its goals through the skills and competencies of its people. Edition 14

    • Working for free trade

      This case study focuses on the Foreign & Commonwealth Office's (FCO) involvement in world trade policy. Edition 6

    Forestry Commission Logo

    Forestry Commission

    • Factors affecting organisational structure

      This case study shows how the important roles played by people who work for the Commission are structured. It outlines how this structure helps the Forestry Commission in its vital role in protecting Britain's forests. Edition 15

    • Developing people through training

      The case study will show how training and development is central to the work of the Forestry Commission and how it benefits the career development of its people. Edition 14

    Health Development Agency Logo

    Health Development Agency

    • Strategy in action - healthy schools

      As a result of carefully reading the Case Study, students should be able to: appreciate the importance of carefully planning any new initiative, understand the relationship between aims and objectives, and ends and means, value the importance of making objectives SMART. Edition 10

    Highways Agency Logo

    Highways Agency

    • Highways Agency - PEST analysis

      This case study looks at the political, economic, social and technological factors that impact on the Highways Agency. Edition 14

    HM Customs & Excise Logo

    HM Customs & Excise

    • Matching taxation principles with environmental policies

      This case study focuses on the use of environmental taxes, and the important role played by HM Customs & Excise in administering these taxes in support of the UK government’s hopes and plans for environmental improvement. Edition 8

    • Creating a supportive business environment for SMEs

      This case study illustrates how HM Customs & Excise, one of the oldest UK government departments, works supportively with small businesses by helping them to understand various laws and account for Value Added Tax (VAT) correctly and efficiently. Edition 7

    HM Treasury Logo

    HM Treasury

    • Steering the economy

      This case study focuses on the key role of HM Treasury in implementing Government economic policies. Edition 5

    HMRC Logo


    • How HMRC collects tax revenue to support Government policy

      This case study describes the role of HMRC in managing taxation an dhow this supports Government financial policies. Edition 12

    • Integration in the public sector: HM Revenue and Customs

      This case study helps students understand how integration in the public sector benefits stakeholders, mirroring private sector mergers and acquisitions. Edition 11

    • Businesses and taxation

      As a result of carefully reading the Case Study, students should be able to: explain how strong business growth can benefit the UK by creating employment and raising tax revenues, describe ways in which the Inland Revenue/Customs and Excise supports business by providing advice and helping businesses to reduce costs, understand ways in which Inland Revenue/Customs and Excise communicates information about taxation, advice and support to the wider public. Edition 10

    • Getting the message across - the importance of good communications

      As a result of carefully reading the Case Study, students should be able to: distinguish between internal and external communications, understand what is meant by customer focus, explain how the Inland Revenue uses market research to inform its new way of working. Edition 9

    • Acting as a regulator and enabler

      This case study looks at the central role of the Inland Revenue in helping to ensure that governments are adequately funded. It also examines the work of the Inland Revenue as service-provider, enabler and regulator and the steps the Inland Revenue has taken to become more customer focused. Edition 8

    Intellectual Property Office Logo

    Intellectual Property Office

    London 2012 Logo

    London 2012

    • London 2012 - achieving the vision

      This case study shows how creating a clear vision and set of values has made it possible to establish clear objectives for delivering an unforgettable Olympic and Paralympic Games in London 2012. Edition 14

    Office of Fair Trading Logo

    Office of Fair Trading

    • Making markets work well with customers

      As a result of carefully reading the Case Study, students should be able to: understand the sources of consumer power, understand how the forces of demand and supply work to determine market prices , describe how the OFT uses its powers to promote fair competition. , Edition 9

    • Championing competition

      This case study looks at how the OFT helps to make markets work better for consumers through its roles of investigation, enforcement and communication. We can support the work of the OFT by becoming more discriminating and by seeking and demanding excellent products and high standards of service. Edition 8

    • The importance of competition policy

      This case study demonstrates how competition policy seeks to encourage and improve the competitive process, and to ensure consumers feel the benefits of that process. These aims are achieved in practice through competition law. Edition 2

    Overseas Trade Services Logo

    Overseas Trade Services

    • Competing in the global marketplace

      This case study demonstrates how the aim of this integration of services is to meet customer needs more effectively and to improve the competitiveness of local businesses. Edition 3

    Patent Office Logo

    Patent Office

    Port of London Authority Logo

    Port of London Authority

    UNISON Logo


    • Providing support through the stages of the business cycle

      This case study looks at the phases of the business cycle and how these influence UNISON’s There for You, both operationally as a charity and also with the provision of support services its members require. Edition 19

    • Developing responsiveness through organisational structure

      This case study looks at organisational structures and how UNISON’s structure is designed to allow it to make decisions and respond to changes quickly in order to help its members. Edition 17

    • Using promotion to campaign for public services

      This case study focuses on how UNISON has promoted its A Million Voices for Public Services campaign. It has used a range of methods and technologies designed to reach a variety of different audiences. Edition 16

    • Negotiation and representation at work

      This case study shows how UNISON is working with employers to support and develop high quality apprenticeship schemes for young people in line with government policy. Edition 15

    • Use of PEST analysis at UNISON

      This case study focuses on the issues faced by migrant workers in the UK. Edition 14

    • Driving forward environmental aims and objectives

      This case study focuses on the way businesses impact on the environment. One of UNISON's aims is to help to improve the environment at work and, by so doing, contribute to efforts to tackle climate change. Edition 13

    • Using effective communications

      This case study helps students understand communication processes and the benefits for an organisation of effective communication. Edition 12

    • Health and safety in the workplace

      This case study helps students understand the role of unions understanding their work in Health and Safety. Edition 11

    • UNISON and unions' wider role

      As a result of carefully reading the Case Study, students should be able to: understand why employers and employees need to agree on what is fair in the workplace, explain the role of unions in both protecting and representing workers at both local and national level, give examples of cases where UNISON has been successful on behalf of workers. Edition 10

    • Organisations and unions

      As a result of carefully reading the Case Study, students should be able to: explain the benefits for the employer and employee of working together harmoniously for the common good, outline the work of UNISON in protecting public sector workers’ rights, understand that union membership is a hard-won right that employees should exercise. Edition 9

    • Trade Unions - dealing with change

      This case study looks at how trade unions still play a vital role in promoting fairness in the workplace and how they achieved big improvements in the lives of working women. It also looks at why they are trying to persuade young members that becoming a union member brings them enormous advantages in the workplace. Edition 8

About the public sector industry

The public sector includes the work of central government departments (such as the Department of Trade and Industry or the Foreign Office) and the Civil Service across the UK, as well as the regional and local government offices. Over six million people are employed in the public sector, with an almost equal divide between local and central government.

The areas of expertise within central government and the Civil Service are wide-ranging. Ministers and associated Civil Service staff conduct research, analyse and develop government policy. Corporate Services include HR, finance and IT as well as programme and project management, and Operational Delivery provides services to the public ranging from dealing with social security issues and employment to criminal justice services and education. Local government directly affects the public, with its work dealing with housing, social work, managing leisure or recreational facilities, education services or looking after the local environment.

There are also various public sector bodies which are not directly controlled by government but which support public sector activities and are primarily not-for-profit. These include unions (such as UNISON), non-governmental organisations (NGOs) and executive agencies of the government (like the Legal Services Commission which manages the legal aid process).

Examples of public sector organisations include HM Revenue & Customs (dealing with taxation), the UK Border Agency (managing immigration) and JobCentrePlus. Associated bodies range from the Intellectual Property Office (advising on patents and copyright), the Nuclear Decommissioning Authority (managing clean-up of nuclear sites) and the Forestry Commission (managing the sustainability of Britain's woodlands).