Marketing case studies
Edition 11: This case study helps students understand how companies re-position themselves to consumers through communication and product development/enhancement.
Edition 10: As a result of carefully reading the Case Study, students should be able to: know what is meant by a product life cycle, understand research is needed to identify the best way of injecting new life into brands/products, explain the key components of a SWOT analysis.
Edition 10: As a result of carefully reading the Case Study, students should be able to: explain what is meant by repositioning and why Philips carried out qualitative and quantitative research to identify an appropriate position for the brand, understand why it is important to understand the strengths and weaknesses of an existing brand when deciding how to reposition it, describe how Philips had built a new position for its brand, based on creating products that are ‘designed around you’, ‘easy to experience’, and ‘advanced’.
Edition 8: This case study illustrates the benefits of the Connexions Card to 16-19 year olds. It also focuses on how the Department for Education & Skills (DfES), a public service business, has joined forces with Capita, a private sector service business, to form a public private partnership (PPP).
Edition 8: This case study considers the importance of branding and the value of an established brand name when a company such as HMV is looking to expand and to adapt its business in response to changing market conditions.
Edition 8: This case study illustrates how Kraft Foods' management accountants act as financial planning analysts to support the process of brand development. It highlights how Kraft's forward planning and supporting processes of investment/forecast analysis supports its core brands in a fast-changing market place.
Edition 8: This case study looks at the work of Pittards, a British company that uses skilled buying and high-tech production methods to produce world class leathers for superbrands. It also focuses on the Japanese quality system - 20 Keys.
Edition 7: This case study examines the creation of a new and exciting brand - CafÃ© Cadbury - which shows how detailed thought has been applied to making this a successful venture which extends the Cadbury reputation by providing a high profile presence and by giving consumers even more reasons to choose Cadbury.
Edition 7: This case study shows how Rexam is working to build its brand.
Edition 7: This case study shows how Corus has set about building a consistent, respected brand identity that can be quickly recognised, with a view to giving the company a worldwide competitive advantage.
Edition 6: This case study looks at how Cadbury Schweppes applied an adopted business philosophy (Managing for Value - refer to The Times 100 Edition 5) to one of its core business activities: selling chocolate products to children either directly or through their parents.
Edition 6: This case study looks at how Avery set about increasing its product portfolio whilst developing a wider range of new customers.
Edition 6: The case study highlights how a strong brand can aid consumer recognition and add value.
Edition 6: This case study has shown how Leviâ€™s has used effective brand management planning to reclaim the brand and to turn around the fortunes of the company.
Edition 6: This case study shows how one of the worldâ€™s major consumer packaging companies, Rexam, is seeking to build its brand.
Edition 5: This case study focuses on the repositioning of C&A and how it has changed customer focus to become a value-driven retailer.
Edition 5: This case study focuses on how Dixons Group has built its existing brands and created new brands to strengthen its market position.
Edition 4: This case study examines an exciting new product idea from Australia - the Yowie - and shows how it is a good example of Cause Related Marketing.
Edition 4: This case study focuses on how Dr. Martens has built brand awareness through sponsorship links to music, fashion and theatre and outlines the promotional activities which support these areas.
Edition 3: This case study focuses on how Akzo Nobel, an organisation with many separate business units, an extremely diverse range of products and a large operating area, is developing a common thread of relationships between its business units based on corporate branding that reflects the central values of the company.
Edition 3: This case study focuses on the turn-around in the fortunes of a well-known motor manufacturer - Skoda. It examines how Skoda has increased its brand equity through changing its image.
Edition 3: This case study focuses on Jeyes, a household name which creates a series of attributes, beliefs and values in the minds of consumers. It examines the value of the Jeyes name and shows how the business has been revitalised through the process of 'brand stretching' and new brand initiatives.
Edition 2: This case study looks at the Hula Hoops success story. It is a prime example of UB's commitment to focus on investment in existing portfolio brands.
Edition 2: This case study focuses on how Tesco has identified and anticipated changes in lifestyles in this country and how these impact on new requirements for healthy eating. It shows how Tesco has developed a highly successful 'Healthy Eating' brand.
Edition 2: This case study looks at the need for some brands to use Trade Marks.
Edition 6: This case study highlights how SIA is achieving an advantage in the competitive airline industry.
Edition 5: This case study examines how Freeserve became the UKâ€™s largest Internet service provider after only nine months of operation.
Edition 10: As a result of carefully reading the Case Study, students should be able to: understand the importance of a mission statement, and know that Argos’ mission statement focuses on giving customers value for money by providing them with a convenient shopping experience, explain why segmentation helps an organisation to identify and meet the needs of customers and understand how frequency of visitors to an Argos store or site is a good way of segmenting customers, know what is meant by a growth strategy and give a brief explanation of how Argos is seeking to grow.
Edition 10: As a result of carefully reading the Case Study, students should be able to: <ul><li>know that increasing numbers of people want healthier foods</li><li>understand how and why market focused companies (e.g. Nestlé) respond to such developments</li><li>know about Nestlé: its size, its products and its worldwide reputation.</li></ul>
Edition 9: As a result of carefully reading the Case Study, students should be able to: understand the sources of consumer power, understand how the forces of demand and supply work to determine market prices , describe how the OFT uses its powers to promote fair competition. ,
Edition 9: As a result of carefully reading the Case Study, students should be able to: define the term competitive advantage, understand the importance of differentiation as a competitive strategy, distinguish between private and public sector customers.
Edition 7: The study focuses on the development of a retail strategy based on identifying different customer needs and on devising ways of meeting these different needs.
Edition 7: This case study shows how Royal & SunAlliance has applied successful customer segmentation and relationship management to achieve successful partnerships with its key customers.
Edition 5: This case study focuses on how Standard Life has extended its marketing mix beyond the traditional four Ps, Product, Price, Promotion and Place to create a modern focus on Customers, Process and People.
Edition 4: This case study examines how one part of British Steel has responded to its changing business environment to become a centre of excellence. It describes how a range of initiatives and developments has helped British Steelâ€™s staff at Shotton Works to improve their customer focus.
Edition 4: This case study focuses on how RM has developed hardware, software, training and support for primary schools by working in partnership with education.
Edition 3: This case study examines the CIS approach to customer relationships and the steps it is taking to bring a modern face to the traditional values of personal selling.
Edition 3: This case study shows how Safeway formulated a strategy that refocused its 'customer offering' to appeal to families, particularly those with young children.
Edition 2: This case study focuses upon service quality by illustrating how one organisation - Yorkshire Electricity - in a fundamentally reorganised electricity industry, has developed a customer service strategy to redefine the way it looks after its customers.
Edition 17: This case study focuses on how JD (part of JD Sports Fashion PLC), the UKâ€™s leading retailer of fashionable sports and leisure wear, uses market research to support and develop its business.
Edition 15: The case study shows how market research enabled Barclays to improve its student account offer.
Edition 15: This case study focuses on the importance of market research during the development and launch of Crunchy Nut Bites, a more recent extension to the Crunchy Nut brand.
Edition 15: This case study focuses on how Zurich has used market research to develop a business strategy of 'delivering help when it matters so that customers feel valued and taken care of'.
Edition 13: This case study focuses on how the FSA uses scientific and market research to provide consumers with reliable up-to-date information, enabling them to make healthy choices about food.
Edition 13: This case study shows how first direct has used market research to revitalise its brand.
Edition 12: This case study helps students understand the importance of market research to successful, customer-led product development.
Edition 12: This case study describes the stages of market research which contribute to successful new product development and launch.
Edition 9: As a result of carefully reading the Case Study, students should be able to: understand what is meant by a product range, know the meaning of marketing and its importance to an organisation, appreciate why market research should shape the product range.
Edition 8: This case study looks at how the England and Wales Cricket Board (ECB) recently undertook a substantial piece of market research. The ECB’s aim was to research how to increase audiences at cricket matches, stimulate interest in cricket in general and encourage more people to play the game.
Edition 8: This case study looks at an important part of market research. It illustrates how one of the UK’s leading bakery related retailers researches the market and uses the information it gains to influence its decisions about product development.
Edition 8: This case study illustrates customer orientation by showing how Yorkshire Building Society has carried out detailed research into the financial requirements of young people with a view to offering them products that most meet their needs.
Edition 19: This marketing case study demonstrates the importance and application of the marketing mix.
Edition 18: This case study illustrates how Infiniti formed its partnership with the Red Bull Racing F1 team to increase its global brand awareness, enter new markets and increase its market share in the luxury car market.
Edition 18: This case study focuses on the marketing strategies used by Aldi to increase its market share and encourage loyal customers.
Edition 18: This case study demonstrates how adidas used innovative marketing strategies in its sponsorship deal with the London 2012 Olympic Games to engage with young consumers in the UK and across the globe.
Edition 17: This case study looks at how the National Trust is now adopting a new strategy and modern marketing techniques to excite a younger audience, generate new members and enhance its position as an employer with young people.
Edition 16: This case study explores how Parcelforce Worldwide responded to increased competition by using the marketing mix or 4Ps.
Edition 16: This case study describes how JD (part of the JD Sports Fashion PLC Group of companies), a large and well-known retailer, manages the balance of its marketing mix around its consumers' needs in order to achieve business growth.
Edition 16: This case study illustrates how Kia, a South Korean motor company, has used sports marketing to develop its brand identity in the European motor market.
Edition 15: This case study shows how McCain combines all four parts of the marketing mix to develop its marketing strategy.
Edition 15: This case study looks at how Diesel promotes its products and the brand.
Edition 14: This case study looks at how one technology company, Forensic Pathways, has used these legal safeguards for a new development.
Edition 13: This case study shows how a carefully balanced marketing mix provides the platform for launching and re-launching a brand onto the market.
Edition 13: This case study examines how Ben Sherman uses the marketing mix to help the business remain competitive and extend its market share and influence.
Edition 12: This case study helps students understand the range of choices available to companies for market and product development.
Edition 11: This case study helps students understand how effective sponsorship involves all 4Ps of the marketing mix.
Edition 11: This case study helps students understand the marketing mix including product, price, place and promotion.
Edition 10: As a result of carefully reading the Case Study, students should be able to: explain how broadband meets customers’ need for speed, identify key segments in the gaming market, explain how BT has developed a marketing mix for broadband gaming.
Edition 9: As a result of carefully reading the Case Study, students should be able to: understand the cultural change brought about at Argos to boost sales, be able to identify the 7 Ps of the extended marketing mix, understand the changes made to the marketing mix at Argos,
Edition 9: As a result of carefully reading the Case Study, students should be able to: appreciate the need to make decisions that help to manage, maintain and develop the value of brands, appreciate the importance of market research processes and the questions that market researchers seek to answer, link processes of market research with a range of products that closely meet consumers’ needs.
Edition 9: As a result of carefully reading the Case Study, students should be able to: identify how the business maintains sustained financial growth through acquisition and development of the existing business, understand how a customer service programme can help to improve performance and ensure long term financial stability, explain the key components of the marketing mix and how implementation of the mix will enhance customer satisfaction.
Edition 7: This case study examines how technology has enabled Intelligent Finance to revolutionise banking.
Edition 7: This case study focuses on the way in which one of the worldâ€™s leading nutrition companies used a science-based research approach to develop a healthy milk product for babies and toddlers.
Edition 6: This case study looks at the Kellogg's brands and considers both the branding of the corporate image and the individual products. How have they developed and how are they maintained?
Edition 2: This case study focuses upon just one of the many products from the diverse businesses of American home products - Chap Stick. From its early origins as a simple health care product, it has become, today, a highly sophisticated and successful product in an extremely competitive market.
Edition 15: This case study shows how Portakabin uses marketing to identify and anticipate customer needs and then meet them.
Edition 14: The study focuses on how a company can respond to changes in consumer expectations, external influences and business aims to achieve those objectives.
Edition 11: This case study helps students understand essential elements of marketing including marketing objectives, the 4Ps and market research.
Edition 7: This case study looks at how the Portakabin operations exhibit the kind of good practice that the Construction Task Force wants to see the whole industry adopt. In particular, it demonstrates how Portakabin is 'ahead of the game' by being customer-led and responsive to the changing business environment.
Edition 5: This case study examines Sky Televisionâ€™s new youth initiative - 'Reach For The Sky' - and explains how a social marketing programme is important in the growth of a companyâ€™s brand.
Edition 4: This case study focuses on the way in which Kent TEC has created a clear marketing plan to meet its training targets for young people.
Edition 2: This case study focuses on Amway and the success it has achieved using the oldest form of distribution - direct selling.
Edition 19: This case study shows how Harrods uses social media as a form of internal communication, a way of engaging with the external environment and as a means of recruitment.
Edition 17: This case study illustrates how Enterprise Rent-A-Car has expanded its operations beyond its core business of car hire. The case study uses Ansoff's matrix to illustrate how it has developed its strategies to improve and grow the business, creating new products and extending its services into new markets.
Edition 13: This case study focuses on how Wilkinson created and implemented a marketing strategy to grow the business, using the findings of its market research.
Edition 11: This case study helps students understand how companies grow by creating new markets and products.
Edition 11: This case study helps students understand cause marketing and its role within marketing.
Edition 8: This case study examines how Portakabin has developed new products in response to growth in its existing markets. In particular, it focuses on Portakabin WardSpace accommodation: an efficient way of meeting increasingly demanding and highly specific requirements of the healthcare industry.
Edition 7: This case study illustrates how Amway, after analysing its business operations and performance, moved its business forward by choosing an appropriate marketing strategy.
Edition 7: This case study concentrates on analysing how BBC Radio 2's remarkable turnround in fortunes was achieved.
Edition 5: This study examines how the Company's marketing strategy has enabled Coca-Cola to build a strong global presence across the world.
Edition 5: This case study examines how Samsung develops new high-tech products and brings them to the mass market on an international level.
Edition 5: This case study focuses on one of Marks & Spencerâ€™s current business objectives - to accelerate the growth of its international business. It examines how Marks & Spencer has increased the momentum of its European expansion and focuses on the opening of the first store in Germany.
Edition 4: This case study examines the way in which McVitie's has recently repositioned Hobnobs to target them at a younger audience of 18-34 year olds, as well as maintaining its established audience of consumers who like to treat themselves to high quality biscuits.
Edition 4: This case study examines BSkyB's marketing activities taking place alongside the advent of digital television
Edition 3: This case study examines how Bernard Matthews Plc decided to consolidate within its present market and develop its product portfolio, specifically pre-packed sliced meats. This strategy of product development, it was hoped, would spread the product base and hopefully provide a more secure business.
Edition 2: This case study focuses on the way in which Heinz decided to alter the way in which it promoted its brands in order to be most effective in the market place in which it operates.
Edition 2: This case study focuses upon the growth and development of the bestselling consumer magazine title in the world, Readerâ€™s Digest, a magazine which has developed in a unique way to become a publishing phenomenon which has set itself apart from other magazines.
Edition 2: This case study looks at how the sponsorship of the activities of the National Trust has enabled Royal SunAlliance to put into practice the values and beliefs it supports to create a reputable partnership designed to provide a range benefits for many years to come.
Edition 2: This case study looks at the turn-round in the fortunes of Skoda which has come about through investment in new technology, management training, product development and effective marketing.
Edition 2: This study shows how an innovative company, which has been instrumental in changing the lifestyles of many people, has engaged in a sophisticated marketing strategy, in order to maximise benefits to its customers.
Edition 1: This case study focuses on a particular sector of the ice cream market - impulse ice cream - and outlines some of the challenges Mars has faced in entering this market.
Edition 9: As a result of carefully reading the Case Study, students should be able toidentify key elements involved in setting up a commercial website, explain how using electronic media helps organisations to meet customer needs, understand how the Internet can be used to support customers.
Edition 4: This case study sets out to examine a key aspect of house pricing - how Bryant Homes, one of this countryâ€™s leading builders of houses, goes about pricing its new properties.
Edition 18: The case study focuses on the processes involved in creating the Yorkon Building System and the role of marketing in launching the new product.
Edition 11: This case study helps students understand how developing products and markets influences business growth.
Edition 6: This case study answers these questions by outlining the manufacturing processes for Coca-Cola - the most widely recognised global brand from London to Lagos, Los Angeles to Lahore. It is sold in more and more markets, creating thousands of new jobs in the local economies.
Edition 6: This case study shows how Bank of Scotland was looking to grow and strengthen its market position in England with an affinity credit card.
Edition 4: This case study focuses on a transportation joint venture between Adtranz, a manufacturer of railway vehicles and equipment, and Angel Train Contracts, a rolling stock leasing company.
Edition 3: This case study focuses on the launch of Cadbury's Fuse. In the face of strong competition from well-known brands in an already busy market sector, the launch of Fuse represented a significant investment in a new brand.
Edition 3: This case study examines the means by which the Jefferson Smurfit Groupâ€™s basic product â€“ the box â€“ is designed and manufactured, considering the ways in which value is added at each step of the process, and how, with the central importance of recycling, the Groupâ€™s businesses are conducted in an environmentally responsible manner.
Edition 10: As a result of carefully reading the Case Study, students should be able to: explain the innovative nature of Assure by Corus, outline the significance of testing in a research and development process, apply the Ansoff Matrix to Corus Colors development strategy.
Edition 10: As a result of carefully reading the Case Study, students should be able to: outline key stages in new product development, differentiate between qualitative and quantitative market research, explain the significance of market segments.
Edition 8: This case study explains the reasons why Masterfoods had to re-position the Mars bar. It also focuses on how it used public relations to gain the positive support of new and existing customers when it re-launched the Mars bar in March 2002.
Edition 6: This case examines how Heinz created a marketing campaign for its salad cream which focused on winning new customers and increasing demand within the salad cream sector as a whole.
Edition 5: The case study highlights the logic of operating globally and examines the 1999 Heinz Tomato Ketchup re-launch.
Edition 5: This case study examines how one of the countryâ€™s most innovative companies, Patak (Spices) Ltd, has identified a market opportunity and launched a new range of â€˜curry basesâ€™.
Edition 4: This case study focuses on the launch of a new cleaning product by Amway. It considers some of the processes which are essential to the successful launch of a product, such as the marketing strategy for the product, the product's positioning, the launch strategy and post-launch analysis.
Edition 4: This case study examines how Pedigree Masterfoods relaunched the Dolmio brand to regain the initiative in the competitive market in which it operates.
Edition 4: This case study examines the development of Sainsburyâ€™s Bank, which pioneered and developed the concept of supermarket banking in the UK.
Edition 3: This case study focuses on the launch of one of these new generations of cinema at Blanchardstown, on the outskirts of Dublin.
Edition 3: This case study outlines why it is important to take out a pension and details the main types of pension which are available. It examines how Eagle Star has launched a radical new pension, specifically designed to meet consumer needs in todayâ€™s market place.
Edition 2: This case study focuses on the most recent relaunch of the Boots No 7 brand in 1995.
Edition 2: This case highlights the way in which SmithKline Beecham relaunched their Dr.Best toothbrush to radically alter perceptions and buying patterns in the German toothbrush market.
Edition 2: This case study shows how the worldâ€™s leading name in imaging researched and produced the photographic system that consumers asked for.
Edition 2: This case study highlights the importance of developing the value chain and ensuring the highest possible quality standards. It also demonstrates the way in which a market conscious organisation can lead the field by identifying the type of premium products which increasingly sophisticated consumers are requiring today.
Product life cycle
Edition 18: This case study shows how JD balances its product portfolio to continually sell products that customers want to buy at prices they are prepared to pay.
Edition 14: This case study shows how ASOS.com uses the product life cycle to ensure its product portfolio continues to meet the needs of its customers and provide up-to-date fashions in the fast-moving online retail industry.
Edition 13: This case study shows how Kellogg recognised that the Nutri-Grain brand was losing market share. It used business tools to re-launch the brand and return it to growth in its market.
Edition 12: This case study shows how use of the product life cycle as part of a marketing strategy can lead to market leadership.
Edition 10: As a result of carefully reading the Case Study, students should be able to: explain how and why companies extend their product range, show how promotional activity links to stages in the product life cycle, explain how BIC has sought to add value to its products.
Edition 8: This case study focuses on one of the UK’s leading savoury snacks, Phileas Fogg. This case study analyses how United Biscuits reinvented Phileas Fogg in an attempt to retain its innovative culture and individuality within a much larger group.
Edition 7: This case study provides a classic example of how to put new life into a favourite, leading brand: Kit Kat.
Edition 5: This case study examines this growth which has helped Amway to become one of the industry's market-leaders influenced by changing lifestyles, demographics and economic recession.
Edition 4: This case study focuses on the maintenance strategies NestlÃ© has used to sustain Kit Kat as a long term brand name and market leader for over sixty years.
Edition 4: This case study focuses on Bootâ€™s 17 brand. It examines how Boots has re-positioned the brand to meet the changing needs of consumers in the youth market and used the re-positioning process to inject new life into the brand.
Edition 2: This case study provides us with an interesting and exciting example of the way in which an innovative company can retain market leadership for its products through product development strategies.
Edition 16: This case study illustrates how Portakabin, a manufacturer of factory produced buildings, has developed a range of new products called Essential Business Solutions (EBS). The purpose of EBS was to develop products that more closely meet the needs of its customers.
Edition 16: This case study illustrates how Hi-Tec Sports developed a new approach to promoting its brand positioning and engaging with customers through a viral marketing campaign.
Edition 16: This case study focuses on how UNISON has promoted its A Million Voices for Public Services campaign. It has used a range of methods and technologies designed to reach a variety of different audiences.
Edition 16: This case study illustrates how Red Bull, the manufacturer of the world's best selling energy drink, uses a range of innovative promotional techniques to improve the process of communication and drive consumer engagement and loyalty.
Edition 13: This case study explores how Portakabin uses market analysis to identify customer requirements and promote its brand.
Edition 11: This case study helps students understand how organisations promote with customers and communicate with other stakeholders.
Edition 11: This case study helps students understand how companies promote above and below the line.
Edition 11: This case study helps students understand how the scales and marketing functions work together.
Edition 9: As a result of carefully reading the Case Study, students should be able to: understand what is meant by business to business activities, understand the difference between commodity and added value products/services, understand the link between mission, the market and strategy.
Edition 8: This case study looks at why sponsoring leaders is an important part of Vodafone’s corporate and marketing strategies. As a winner itself in its own line of business, Vodafone sees good sense in being associated with other winners, and being involved in activities that provide a ‘buzz’ and a sense of adventure.
Edition 7: Frosties is one of Kellogg's core products. With Frosties comes Tony the Tiger. This case study focuses on how and why Kellogg's recently decided to revitalise Tony.
Edition 7: This case study examines how two businesses that have global appeal are co-operating to achieve their shared visions for their companies and brands.
Edition 7: This case study concentrates on one of those brands, Bloo, in the UK market and shows how Jeyes has been successful in giving it new life.
Edition 6: The case study examines some of the lessons that Bryant Homes has learned from its venture with the Internet to date.
Edition 6: This case study concentrates on how the F.A. raises revenue for investment through sponsorship.
Edition 6: This case study focuses upon the way in which Independent Insurance has used sponsorship to create a key partnership with The Grosvenor House Art & Antiques Fair to enhance the Companyâ€™s reputation as an insurer of high value homes and their contents.
Edition 6: This case study focuses on the development of a sporting e-business called UMBRO.COM. It shows how it has created new business opportunities for the football specialist Umbro.
Edition 6: This case study outlines how Travelodge established itself as the leading brand in the budget hotel market and how it is embracing Internet technologies to create competitive advantage
Edition 5: This case study shows how an organisation can develop a personal relationship with customers by focusing on their individual needs and then providing them with the â€˜benefitsâ€™ that they are seeking.
Edition 5: This case study examines how J&J took an advertising campaign for the product Clean & Clear from the USA and transformed it to produce a positive effect in the UK market.
Edition 4: This case study looks at how Skoda used PR to change consumer perceptions of the brand.
Edition 3: This case study charts the success of the Gold Blend television saga in achieving the marketing aim of making the product accessible to the majority of coffee buyers.
Edition 3: This case study looks at sporting sponsorship, in particular, Royal & SunAllianceâ€™s sponsorship of Tracy Edwards MBE and her crew as they pursue three yachting world records on board Royal & SunAlliance - a 92 foot catamaran.
Edition 3: This case study focuses on how one market conscious organisation, BSkyB Ltd, provides over 300 hours of sport per week for millions of sports enthusiasts in this country. For many people, subscribing to Sky Sports, is their primary reason for buying into Sky TV.
Edition 3: This case study examines how one organisation, Nationwide Building Society, has used sponsorship as a means of communicating more about the value of its customer proposition to consumers.
Edition 2: This case study shows how Coca-Cola and sports share a tradition of close association which dates back nearly a century.
Edition 11: This case study helps students understand how companies segment the market to meet consumers' needs.
Edition 9: As a result of carefully reading the Case Study, students should be able to: understand the importance of customer focus, innovation and brand developmentexplain the link between rationalisation and economies of scale, explain the meaning and value of market segmentation.
Edition 8: This case study focuses upon how United Airlines uses customers’ motivations for different types of services to segment the market and improve its competitiveness. By offering a range of customer-focused products and services, it has become an industry innovator.
Edition 7: This case study focuses upon the strategies used by the Australian Tourist Commission to win over segments of tourism and travel business. In particular, it looks at how the ATC has developed a strategy for attracting young travellers to Australia.
Edition 6: This case study looks at how Amway has invested in research and development to create one of its most successful lines - hair care products.
Edition 18: This case study looks at a SWOT analysis of Hewdenâ€™s operations to demonstrate how its findings inform its future strategies.
Edition 14: This case study will show why IKEA believes a strong environmental stance is good business practice.
Edition 13: The case study shows how Å koda UK transformed its brand image and built its competitive edge using SWOT analysis.
Edition 9: As a result of carefully reading the Case Study, students should be able toexplain the difference between a product-led and a customer-led approach to business, explain the importance of ongoing market research for identifying customer requirements and thereby enabling an organisation to deliver consumer focused benefits, give examples of ways in which Abbey has simplified its communications with customers.
Edition 9: As a result of carefully reading the Case Study, students should be able to: explain the basic SWOT components involved at the time of establishing the PDS, outline key strategic elements of the PDS launch: location, customer service, recruitment, IT, and quality. distinguish between criminal law and civil law.
Edition 4: This case study outlines the need for organisations to develop strategies which respond to changes in the external environment, not only to become successful, but to remain so.