People Case Studies by topic

This case study focuses on the issue of communications. It describes a range of ways in which organisations communicate with their workforce in order...

In a social world, businesses are social organisations. Within any organisation, there is a maze of pathways along which communications travel. Imagine the endless...

This case study examines the way that a multi-product, multi-national company has developed an integrated Corporate Publicity Programme to improve communications both externally and...

Harrods is a brand that is recognised all over the world. Its Knightsbridge store has 1 million square feet of selling space with over...

National Grid is one of the world's largest utilities. It focuses on the delivery of energy (gas and electricity) safely, reliably, responsibly and efficiently....

The Forestry Commission is a government department, making it a public sector organisation. Its mission is 'to protect and expand Britain's forests and woodlands...

In 1901 county surveyor Thomas Hooley noticed a fallen barrel of tar that had split open in the road. The mess had been covered...

In a rapidly changing business environment decision-takers in large organisations are recognising that, in order for their company to succeed, they need to develop...

Differences can come from individual characteristics and life experiences, such as where you went to school or where you live. Being married or in...

A critical issue in the development of a successful working relationship is whether we believe we are treated differently from someone else, not because...

Is that your view of trade unions? Really? And you don't know of trade unions with more women members than men? So: Where has your...

This study focuses on the way in which Philips has transformed its organisation and culture in order to flourish in the modern competitive world....

Change is something that happens in businesses all of the time. Change can occur in an organisation’s internal or external environment. As a result,...

Tesco began in 1919 with one man, Jack Cohen, a market stallholder selling groceries in London. Tesco was formed out of a merger with T.E....

Egg is the world's largest pure online bank, established in 1998. It has a reputation for innovation in financial services and was set up...

other countries’ products are becoming increasingly sophisticatedinternational trade in services is set to growmodern products need a well-educated, well-informed workforce to produce themother countries...

Tesco is a customer-orientated business. It aims to offer products that provide value for money for its customers and to deliver high-quality service. Tesco wants...

Organisations ought to consist of people working together in an atmosphere of open co-operation. At first glance there doesn’t seem to be any commonality...

Today's working world is dramatically different from that of the past. Charles Handy in his book, The Future of Work (1984), warned that the old patterns...

UNISON Formed in 1993 when three public sector unions joined together, UNISON is the UK's largest union. The merger created a stronger union voice to...

This case study covers the role played by Trade Associations in the UK economy. It draws on examples from four contrasting industrial and service...

UNISON works with both employers and employees to ensure that public service workers receive a fair deal. A big advantage for any worker represented...

The importance of recruitment For McDonald's, people are its most important asset. This is because customer satisfaction begins with the attitudes and abilities of employees...

Cummins - a leader in the market for power Operating in B2B markets, Cummins is a leading world-wide designer and manufacturer of high performance diesel...

Enterprise Rent-A-Car (Enterprise) was founded by Jack Taylor in 1957 in the basement of a car dealership in St Louis in the USA. The...

What is insurance? Life is full of risks. Insurance can provide security against some of these risks. For example, motor insurance provides cover for certain...

RWE npower is a leading energy company in the UK. It is part of the German-owned RWE, one of Europe's leading utilities. Part of...

In the past, many people would expect to undertake the same job for the whole of their working lives. However, today it is widely...