People Case Studies by topic

Although they might not know it, when people are at work they engage in the process of communication all the time. For example, they...

Research shows that children benefit from eating a healthy breakfast prior to the start of the school day. However, too often children have no...

Enterprise Rent-A-Car is the UK’s leading car rental company. The company offers daily and weekend car rental for private and business use. It also...

The Forestry Commission is a government department, making it a public sector organisation. Its mission is 'to protect and expand Britain's forests and woodlands...

ASDA’s mission is ‘to be Britain’s best value retailer exceeding customer needs, every day’. This is backed by its purpose - ‘to save everyone money,...

‘Harrods of London’ is a British institution. It is probably the most well-known and respected retail store in the world. For 162 years, Harrods...

Tesco is the UK’s leading retailer, serving millions of customers every day. It also employs more people than any other company, with over 300,000...

In a rapidly changing business environment decision-takers in large organisations are recognising that, in order for their company to succeed, they need to develop...

Differences can come from individual characteristics and life experiences, such as where you went to school or where you live. Being married or in...

A critical issue in the development of a successful working relationship is whether we believe we are treated differently from someone else, not because...

Is that your view of trade unions? Really? And you don't know of trade unions with more women members than men? So: Where has your...

Customer service can be used to achieve a personal relationship by focusing on meeting needs and requirements. The term can be used to describe...

Change is something that happens in businesses all of the time. Change can occur in an organisation’s internal or external environment. As a result,...

Motivation is a driving force within an individual to do something well. Motivation is particular to an individual so it is important to find...

A successful business understands its market and how best to differentiate its product so as to appeal to its target audience. It also knows...

Lloyds TSB Group is one of the UK”s biggest organisations. It employs over 66,000 people in the UK and in 27 countries worldwide. The...

Constant change places demands on organisations. To meet these challenges, organisations need to be dynamic and adaptable. They need to have the right people...

Tarmac was established in 1903 and is the UK's leading supplier of building materials and aggregates to the building industry. Tarmac is most often associated with...

Founded just 15 years ago, Capco is a leading international provider of consulting, managed services and technology solutions for the financial services industry. With...

This case study covers the role played by Trade Associations in the UK economy. It draws on examples from four contrasting industrial and service...

UNISON Formed in 1993 when three public sector unions joined together, UNISON is the UK's largest union. The merger created a stronger union voice to...

UNISON works with both employers and employees to ensure that public service workers receive a fair deal. A big advantage for any worker represented...

Businesses need to recruit and select the best people. This helps them achieve their aims and objectives. This is particularly relevant in the fast-moving...

The importance of recruitment For McDonald's, people are its most important asset. This is because customer satisfaction begins with the attitudes and abilities of employees...

Kingfisher plc is one of Europe’s leading retailers based around three main sectors - DIY, electrical and general merchandise. The company employs over 130,000...

Wincanton's mission is 'delivering supply chain solutions across Europe'. The company is customer focussed: its aim is to help its customers become more efficient...

Syngenta is a world-leading plant science business. It is committed to promoting sustainable agriculture through innovative research and technology. Its purpose is 'bringing plant potential...

Marks & Spencer’s leading position in the highly competitive market-place depends on its ability to stay one step ahead of other retailers, both in...