Making the world's best known product
A Coca-Cola Great Britain case study

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Page 13: Conclusion

To produce the world's best known product, The Coca-Cola Company has to employ the highest quality processes and establish standards which guarantee the production of a standardised product which meets consumers' high expectations each and every time they drink a bottle or can of Coca-Cola.

In order to guarantee these standards the Company has had to develop a close relationship with its franchisees based on a mutual concern for quality. Total Quality Management lies at the heart of this process involving a continuous emphasis on getting quality standards right every time and on continually seeking new ways to improve performance.

Coca-Cola Great Britain | Making the world's best known product
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