Using Six Sigma statistical thinking to improve business processes
A Cummins case study

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Page 2: Cummins - a global organisation

Operating in B2B markets, Cummins is a leading world-wide designer and manufacturer of high performance diesel engines, electrical power generation systems and related products - including Holset turbochargers, Newage AvK SEG alternators, Fleetguard filtration and emissions solutions. The Cummins UK organisation includes six major manufacturing facilities employing almost 5,000 people and exporting over 70of output.

In 2002 the company achieved the unique distinction of two Queens Awards for International Trade and one for Technology. Cummins diesel engines are used to power everything from trucks, buses, construction equipment, tractors and boats, to trains and huge mining excavators. Cummins Power Generation provides generator sets for emergency standby power, combined heat and power installations (CHP) using natural gas, and complete power plants.

With headquarters in Columbus, Indiana (USA), Cummins strength lies as a diversified company that leads many different global markets for engineered products.

In global markets customers should be treated as equally important, whatever their distance from a head office. It has been argued that organisations must establish a presence in all major trading areas of the world, or risk being overtaken by those who do. This is particularly the case for manufacturing markets in which Cummins operates. Competition in these markets is global, customers can choose products and services from many different sources.

Cummins aims to put its customers first and provide real value by using innovative technology and processes to develop its products better than its competitors. A key element in being able to do so has been Six Sigma.  Six Sigma is used as a mechanism to aid process improvement thereby exceeding customers' quality expectations and producing the opportunity for future profitable growth.

Cummins | Using Six Sigma statistical thinking to improve business processes
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