Meeting and exceeding consumer protection laws to drive competitive advantage
A DSG international case study

Below is a list of Business Case Studies case studies organised alphabetically by company. To view more companies, please choose a letter from the list below.

Page 6: Conclusion

DSGi imageDSGi is Europe's leading specialist electrical retailing group. It operates a range of successful retail stores across Europe and is developing a growing Internet business. DSGi recognises that customers have a right to expect good prices, reliable products and excellent service.

To deliver this, DSGi has developed policies and procedures, training, instructions and systems which enable its staff to deliver the highest levels of service. This helps it operate in a way which goes way beyond the requirements of UK law.

It is DSGi's intention to set the standards within the electrical retail industry. Its policy of 'Being the Best' will, it believes, result not just in the growth it is seeking but also continued success in the development of customer loyalty by the provision of excellent service.

DSG international | Meeting and exceeding consumer protection laws to drive competitive advantage
lock